Thanks for shopping at hfloriste.com! If you are not entirely satisfied with your purchase, we're here to help! By using this site, you agree to the Terms and Conditions. The site reserves the right, to change, modify, add or remove portions of these Terms and Conditions of use at any time. 1. Order Policy All orders are subject acceptance by H FLORISTE . Processing of payment shall not itself constitute acceptance of order by H FLORISTE. We reserve the right to reject any order(s) without giving any reason(s). In the event of rejection we will issue a full refund via the payment method used to place the order. All order(s) made by you are subject to stock availability. 2. Delivery Policy Our deliveries are from: Monday to Friday: 10.00am - 5.00pm Saturday/ Sunday /PH: 10.00am - 1.00pm No specific time deliveries to maintain fairness to all customers. When placing orders please ensure accuracy of the delivery address, contact no of the recipient as we as sender's contact no in the event we need to contact you for any encountered problems. If the delivery is re-routed, extra delivery surcharge applies. In the event that the order recipient is not around when we deliver the products we will deliver to the followings: A) Office - Receptionist/ Recipient's Colleague B) House/ Apartments - Recipient's Family Members or Guardhouse We are not held responsible for any non delivery of item due to incorrect delivery information. 3. Refunds/ Returns All sales are final with the exception of exchange. If you are not satisfied with your order, please inform our team immediately at 0178778442 and kindly snap a photo of the product and WhatsApp at the same contact or email to [email protected] within (24 hours) of receiving the flowers and we will review and if found unsatisfactory as deemed we will either arrange for a replacement flowers to be delivered to you on our next available delivery date or issue a refund to you to your mode of payment. We do not accept returns due to the perishable nature of flowers. 4. Prices All prices are exclusive of delivery charges Contact Us If you have any further enquiries, contact us at [email protected]